Privacy Policy for Albarena

1. Scope

This policy applies to the public Albarena website at albarena.ai and, where referenced, Albarena at app.albarena.ai. References to "we", "us", and "our" mean the current maintainer(s), administrator(s), and authorized operators of Albarena, not a separate incorporated entity. If you only browse the public website, the information handled is more limited than if you create an account or use Albarena.

2. Platform provided AS IS

Albarena is provided "AS IS" and "AS AVAILABLE". Features may be incomplete, changed, suspended, unavailable, inaccurate, or discontinued at any time. You should not rely on the platform as the sole system for critical, legal, financial, medical, safety, or production decisions. To the maximum extent permitted by law, we disclaim warranties and liability for outages, data loss, incorrect results, failed workflows, security incidents outside our reasonable control, or other harm arising from use of the platform. Your practical remedy for dissatisfaction with the platform is to stop using it and request deletion of your account or data where applicable.

3. Information we collect

We collect and store information needed to provide and operate the website and, when used, Albarena. This may include contact or access-request details, account records, workspace content, files or materials you submit, generated outputs, usage activity, system logs, and technical information related to security, reliability, support, analytics, and product improvement. Some activity and log records may be retained for operational review, including a minimum raw activity retention period of 180 days for platform telemetry unless a longer period is configured.

4. How we use information

We use information to provide the website and platform, respond to messages or access requests, operate and improve the service, maintain security, troubleshoot issues, prevent abuse, support collaboration features, and process user-selected platform functions, including AI-supported or automated features when you choose to use them.

5. Website analytics and communications

The public website may use analytics, cookies, logs, forms, and email tools to understand site traffic, improve content, respond to inquiries, and manage early-access requests. You can limit cookies through your browser settings, though some site functionality may be affected.

6. AI, files, and generated outputs

Albarena features may process selected prompts, uploaded files, extracted text, references, model content, or workspace context through AI, embedding, search, storage, infrastructure, or logging systems that support the product. Outputs may be incomplete, incorrect, biased, or unsuitable for your intended use. You are responsible for reviewing outputs before relying on them.

7. How we share information

• With service providers and infrastructure systems that help run hosting, databases, storage, email, analytics, logging, search, AI processing, security, and related operations.
• With users inside your organization, group, or workspace according to product permissions if you use Albarena.
• With administrators who need access to operate, secure, debug, support, or audit the website or platform.
• When required by law, valid legal process, safety needs, abuse prevention, or to protect rights, users, or the service.

8. Retention

We keep information for as long as needed to operate the website and platform, maintain records, debug problems, secure the service, resolve disputes, and improve the product. Raw platform activity telemetry is retained for at least 180 days unless a longer period is configured. Aggregated or de-identified records may be retained longer. Deleted data may remain for a limited time in backups, logs, caches, or records required for security, integrity, or legal reasons.

9. Your choices and requests

You may request access, correction, export, deletion, or restriction of your personal information by contacting the address below. Some requests may be limited by security, backup, legal, collaboration, or operational requirements. If you are in a jurisdiction with specific privacy rights, we will try to honor those rights as applicable to the current operating context.

10. Security

We use reasonable technical and organizational measures for the website and platform, including access controls, operational monitoring, and limited telemetry. No system is perfectly secure. You are responsible for using strong credentials, protecting your account, limiting what you submit, and promptly reporting suspected unauthorized access.

11. International use

The website and platform may be operated, stored, or processed in locations different from where you live. By using them, you understand that information may be transferred to and processed in those locations subject to this policy.

12. Children

The website and platform are not directed to children and are not intended for users under 16. Do not use the services or submit personal information if you are under 16.

13. Changes

We may update this policy as the website and platform change. Material changes may be posted on this page or in the application. Continued use after an update means you accept the updated policy for future use.